Read your insights
How well your assistant answers, what it can't answer yet, and how enquiries turn out.
Console → Insights covers the last 30 days.
Measures
| Measure | Meaning |
|---|---|
| Answered | Share of answers given from your content (or small talk) |
| Couldn't fully answer | Your content didn't cover the question. Fix it with FAQs or website updates. System problems (an AI outage) are counted separately |
| Enquiries | How many arrived, how many you marked useful, and the median time to first contact |
| Visitor ratings | 👍 and 👎 from visitors |
Unanswered topics
Every night, questions your assistant couldn't fully answer are grouped into topics. Contact details are removed first. For each topic:
- Add FAQ: write the answer once.
- Mark answered: you've fixed it. If visitors ask again, it comes back.
- Needs a decision: something to settle first, such as "Do we offer this?".
- Dismiss: not relevant.
Weekly digest
Owners and admins get a short email every Monday morning: enquiries waiting, the week's numbers and top unanswered topics, but never visitors' details. Turn it off with the link at the bottom of the email.
Related
Was this page helpful?