Add a PDF
Price lists, brochures and policies the assistant can answer from, with page references.
Steps
- Open Console → Knowledge and select Upload a PDF.
- Choose a text PDF up to 20 MB and 300 pages.
- When it shows ready for review, select Publish. PDFs never go live without your review.
Answers cite the PDF and page, for example Price List 2026 (PDF, page 2).
Let visitors open the PDF
Tick Visitors can open this PDF from answers that cite it under the PDF. Citations then open the PDF at the cited page. It's off by default, so a PDF that is only for your team (such as an internal price sheet) is never shown to visitors; untick it at any time and citations link to your website instead.
Update a PDF
Select Upload new version on the PDF, then publish the new version. Restore previous brings the old one back.
Troubleshooting
| If you see | Do this |
|---|---|
| "this PDF looks scanned" | It's pictures of pages, which can't be read yet. Export a text PDF from the original document. |
| "the PDF is password-protected" | Save a copy without a password and upload that. |
| "That file is not a PDF" | Files are checked by their content, not their name. Export it as PDF again. |
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