Set up enquiry forms and quote requests

Offer quote, consultation and support forms, with your own field labels.

Who can do this: Owners and adminsConsoleEnquiriesEnquiry forms

Each website has four forms: General enquiry (always on), Quote request, Consultation request and Support request.

Enquiry forms with the Quote request open
Enquiry forms with the Quote request open

Steps

  1. Open Console → Enquiries and scroll to Enquiry forms.
  2. Open a form and tick Offer this form to visitors.
  3. For quotes, list your services, one per line (or leave it empty to let visitors type).
  4. Rename fields if you like (for example Suburb or postcode → Where is the job?) and choose which are required. Email always stays required so you can reply.
  5. Select Save.

What visitors see

In the chat, Talk to the team offers the forms you switched on. The assistant fills in what the visitor already said; they check and correct it before sending. Fields it filled in are marked in the enquiry as pre-filled by the assistant, confirmed by the visitor.

Related

Was this page helpful?