Add your website to the assistant's knowledge

Mr C reads your public pages and answers from them, with links to the page used.

Who can do this: Owners, admins and editorsConsoleKnowledgeAdd website

The assistant answers only from content you approve.

The Knowledge page with the Add website box
The Knowledge page with the Add website box

Before you start

Your website's domain must be verified on Sites (how).

Steps

  1. Open Console → Knowledge.
  2. Enter your website's address, for example https://www.yourbusiness.com.au/, and select Add website. The status shows reading….
  3. After a minute or two the first version goes live automatically.

To use only part of your website, enter the address of that section, for example https://www.yourbusiness.com.au/services/. Mr C then reads only the pages inside that folder. Pages listed in your robots.txt as not to be read are always skipped.

Keep it up to date

  • Choose Refresh daily or Refresh weekly to have it re-read overnight, or select Refresh after you change your website.
  • Small changes go live automatically. If many pages changed, the new version waits as ready for review with a summary of what changed. Select Publish when you're happy.
  • Restore previous brings back the version that was live before.
  • Delete stops the assistant using the website immediately.

Troubleshooting

If you seeDo this
"Verify this website's domain on the Sites page first."Verify your website, then add it again.
"last update failed"Your live version is unchanged. Check the site is reachable and try Refresh later.
An answer is missing something on your siteMake sure the page is linked from your home page (up to 25 pages, two links deep), then Refresh. Or add an FAQ.

Related

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