Booking and payment

How to book

• Phone: (03) 5550 0123, 7 days a week and 24 hours for emergencies.
• Online: use the chat on this website and choose Request a quote or Talk to the team. We reply within one business hour during opening hours.
• Email: [email protected]

When you book, tell us your suburb, what's wrong, and any photos you have. It helps us bring the right parts.

Arrival times

We give a two-hour arrival window (for example 8–10am or 1–3pm) and send an SMS with your plumber's name when they're on the way. Same-day service is usually available for jobs booked before 11am on weekdays.

Cancelling or changing a booking

Cancel or reschedule free of charge up to 2 hours before your arrival window. Later cancellations, or if nobody is home when we arrive, incur a $79 fee.

Paying

• Residential jobs are paid on completion by card (Visa, Mastercard, Amex), Apple Pay, Google Pay or bank transfer. We don't accept cash.
• Card payments have no surcharge.
• Jobs over $1,500 (for example hot water replacements) can be paid with a 30% deposit and the balance on completion.
• Businesses and real estate agencies can apply for an account with 14-day terms.
• You receive a tax invoice by email; our invoices include GST.

Quotes

Quotes are valid for 30 days. Renovation, hot water replacement and new gas appliance quotes are free.